2020-2021 Guide for Exchanges and Refunds for Rescheduled Shows:

Thank you for your patience as our team has worked to reschedule our upcoming tour dates yet again. We remain optimistic that we’ll be able to be on the road together with you soon.  Below, you will find a refund policy and ticketing information for each corresponding show.
**Pro Tip: Use CTRL/COMMAND + F to search for your market or scroll down below.

We hope this Refund Guide will answer most of your questions, but if not, please reach out to ellen@worksentertainment.com. This document will be updated as additional questions are answered and new dates are announced.  For tour dates, please visit our website.

US TOUR DATES:

Rhinelander, WI

Moved from July 11, 2020 to July 10, 2021.  Hodag Country Festival will honor previously purchased tickets at the new date.  Refund requests can be directed to the Hodag Country Festival website, hodag.com.


Hastings, NE

Moves from July 16, 2020 to July 15, 2021Adams County Fair. Tickets will be on-sale soon.


Lakeside, OH

Cancels the August 22, 2020 show at Lakeside Chautauqua, as previously announced.  Please reach out to your point of purchase for refund requests.


Fayetteville, NC

Moves from March 04, 2021 (original show date 04/19/20)  to October 10, 2021.
Crown Theater will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Charleston, SC

Moves from March 05, 2021 (original date 04/17/20) to October 13, 2021.
Charleston Music Hall will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Paducah, KY

Cancels from August 09, 2020 as previously announced.


St. Louis, MO

Moves March 26, 2021 (original date 04/24/20) to October 26, 2021.
Touhill Performing Arts Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Dubuque, IA

Moves from March 17, 2021 (original date 04/24/10) to November 12, 2021.
Five Flag Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Rockford, IL

Moves from March 20, 2021 (original date 04/26/20) to October 27, 2021.
Coronado Performing Arts Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Grand Rapids, MI

Moves from March 21, 2021 (original date 05/07/20) to November 14, 2021.
DeVos Performance Hall will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Effingham, IL

Moves from March 19, 2021 (original date 04/23/20) to October 22, 2021.
Effingham Performance Center will honor refund requests by providing credit card returns and/or venue credit for tickets purchased directly from the venue.  Your venue Patronage status will determine your viable refund date range.  For tickets purchased through Ticketmaster, will be granted a 30 day window to seek refunds if desired.


Milwaukee, WI

Moves from March 25, 2021 (from original date of May 1, 2020) to October 16, 2021.  
Potawatomi Hotel & Casino’s Northern Lights Theater will honor previously purchased tickets at the rescheduled date. Refunds will be allowed up to 14 days prior to the new show date. For more information on refund policy: https://www.paysbig.com/shows/the-northern-lights-theater/refunds


Cincinnati, OH

Moves from March 23, 2021 (original date 05/08/20) to November 13, 2021.
Taft Theater will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Greensboro, NC

Moves from March 28, 2021 (original date 04/15/20) to February 17, 2022. 

Tanger Performing Arts Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.  For more information on refund policy, visit: www.greensborocoliseum.com/refund


North Myrtle Beach, SC

Will be POSTPONED from August 27, 2021 (original date 04/18/20) to TBA 2022, due to The Coronavirus (COVID-19) outbreak.  The Alabama Theatre is working to get the new date finalized and on sale and will be reaching out to ticket holders via text, email and phone as soon as the new date is officially on sale. 

The same or comparable seats that you purchased for this concert will be held for the new concert date.  You must contact us in order to keep your seats in the new concert!

If you already have your tickets in hand, you still need to contact us to confirm you are coming to the new concert date.  NEW TICKETS WILL BE ISSUED FOR THE NEW DATE.

If you will not be able to make the new concert date, please contact us as soon as you can to be issued a rain check, a refund or to be moved to another concert or show.  If you already have your tickets in hand, those tickets will be invalidated when we remove your seats from the concert.

Please call the box office Monday-Saturday 10am-6pm at 843-272-1111


Oxford, AL

Moves from March 27, 2021 (original date of April 16, 2020) to February 18, 2022.
Oxford Performing Arts Center will honor previously purchased tickets at the new date. For tickets purchased directly from The Oxford Performing Arts Center, refunds/ticket returns may be requested here: https://www.jotform.com/oxfordpac/ticket-return-request


Wisconsin Dells, WI

Moves from June 11, 2021 (original date 05/002/20) to October 30, 2021. 

Crystal Grand Theatre will offer credit vouchers to those purchasers unable to attend the new date. Refund requests are evaluated on a case by case basis by emailing crystalgrandsocial@gmail.com.


Waukegan, IL

Moves from March 18, 2021 (original show 05/09/20) to October 17, 2021.
Genesee Theater will honor previously purchased tickets at the new date. If you can attend, no action is required. Refunds are available at the point of purchase.  Additional assistance is available by contacting the Genesee Theatre Box Office at 847-263-6300 or Tickets@GeneseeTheatre.com.


Wausau, WI

Moves from October 20, 2020 (Original Date 05/06/20) to October 28, 2021.
Grand Theater will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Rochester, MN

Moves from October 21, 2020 to June 08, 2021 (original date 04/29/21) to October 19, 2021.
Mayo Civic Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Eau Claire, WI

Moves from March 25, 2021 (original date 05/05/20) to October 29, 2021.  
Pablo Center at the Confluence will grant a 30 day window to seek refunds if desired, otherwise, tickets will be honored for the new date.


Duluth, MN

Moves from June 10, 2021(original date 05/03/20) to October 23, 2021.
The DECC will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Grand Forks, ND

Moves from June 09, 2021 (original show 10/24/20) to December19, 2021.
Alerus Center will honor previously purchased tickets at the new date. 

If you are unable to attend the new date, refund requests expire March 30, 2021. Please contact the point of purchase with additional questions.


Grand Junction, CO

Moves from June 03, 2021 (original date 05/15/20) to November 4, 2021.
Avalon Theater will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Missoula, MT

Due to circumstances outside of our control, the show at the Dennison Theatre on October 27, 2020 has been cancelled, as previously announced.  For more information about your refund, please contact artsboxoffice@umontana.edu.


Ogden, UT

Moves from June 20, 2021 (original date 05/13/20) to November 3, 2021.
Peery’s Egyptian Theater will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Cheyenne, WY

Moves from June 04, 2021 (original date 05/14/20) to November 2, 2021.
Cheyenne Civic Center will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Denver, CO

Moves from June 05, 2021 (original date 05/16/20) to November 5, 2021.
Paramount Theatre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.

Previously Announced
CANADA TOUR DATES:

Surrey, BC

Moves from September 09, 2020 to September 07, 2021.  Bells Performing Arts Centre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Kelowna, BC

Moves from September 10, 2020 to September 08, 2021. Kelowna Community Theatre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Calgary, AB

Moves from September 11, 2020 to September 09, 2021 at Jack Singer Auditorium (NEW VENUE) Previously purchased tickets will be transferred from Southern Alberta Jubilee Auditorium. Tickets purchased for the original date will be honored and transferred over to the new show and venue. If you are unable to attend the rescheduled event, you will be able to receive a refund on your tickets until October 30, 2020 from original point of purchase.


Lethbridge, AB

Moves from September 16, 2020 to September 14, 2021. Enmax Centre will honor previously purchased tickets on the new date and process refunds upon request. If you require more information about your tickets, please contact the ticket centre at ticketinfo@lethbridge.ca or call (403) 329-7328


Saskatoon, SK

Moves from September 17, 2020 to September 15, 2021. TCU Place will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Regina, SK

Moves from September 18, 2020 to September 16, 2021Conexus Arts Centre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Winnipeg, MB

Moves from September 19, 2020 to September 17, 20201Burton Cummings Theatre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


North Bay, ON

Unfortunately, due to COVID-19 pandemic, this show (09.22.20) at The Capitol Centre has been CANCELLED. Over the next few weeks, the Box Office will contact patrons by phone to process refunds. We thank you in advance for your patience during this process. While Box Office will make every attempt to reach out to you, patrons are welcome to call. The Box Office can be reached by calling 705-474-4747, or by emailing boxoffice@capitolcentre.org. Please note that Box Office is not currently open to the public, and regular phone service has been affected by the COVID-19 workplace restrictions, so response time will be delayed.

As a non-profit arts organization, hit hard by the COVID-19 pandemic, The Capitol Centre requests that you consider choosing one of the following alternate options, to help them through challenging times:

  • refund your tickets on to a Gift Card for use on future shows (no expiration date!),
  • or donate the value of your tickets to the Capitol Centre and receive a charitable tax receipt.

Guelph, ON

Moves from September 23, 2020 to September 24, 2021. River Run Centre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


London, ON

Moves from September 24, 2020 to September 22, 2021.  London Music Hall will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Toronto, ON

Moves from September 25, 2020 to September 2021.  Stay tuned for a new date to be announced soon!


Niagara Falls, ON

Moves from September 26, 2020 to September 25, 2021. Tickets will go on-sale soon!


Ottawa, ON

Moves from September 28, 2020 to September 26, 2021.  Algonquin Theatre will honor previously purchased tickets on the new date. If you’re unable to make the new date – then refunds will be granted until Friday, October 9th, 2020. If you have any questions or concerns, please reach out to our Algonquin Commons Theatre Box Office Team at boxoffice@algonquincollege.com.


Montreal, QC

Moves from September 29, 2020 to September 29, 2021Corona Theatre will grant a 30 day window to seek refunds if desired, otherwise, tickets will be accepted for the new date.


Sherbrooke, QC

Cancels the show scheduled for September 30, 2020 at Theatre Granada.  Tickets purchased via evenko.ca or by phone will automatically receive a refund on the credit card used to make the purchase. Please note that refunds can take up to thirty (30) business days depending on the financial institution. Clients that purchased in person at the box office must communicate with the point of purchase to obtain the refund options available.
FR : Les clients ayant acheté leurs billets via evenko.ca ou par téléphone recevront automatiquement un remboursement sur la carte de crédit utilisée pour faire l’achat. Veuillez noter que les remboursements peuvent prendre jusqu’à trente (30) jours ouvrables, selon les délais de traitement de l’institution financière. Pour les achats effectués en personne, nous vous invitons à communiquer avec le point d’achat pour connaitre les modalités de remboursement.


Moncton, NB

Cancels the show scheduled for October 1, 2020 at Capitol Theatre. Ticket holders may contact the Box Office at 506-856-4379 or boxoffice@capitol.nb.ca before October 9, 2020 for refund.


Halifax, NS

Moves from October 2, 2020 to October 01, 2021. Spatz Theatre will honor previously purchased tickets on the new date. If you’re unable to make the new date – then refunds will be granted until Friday, October 9th, 2020.